Shipping & Processing Policy

Shipping & Processing

Thank you for shopping with Creative Works by Averye Lanae. Because many of our products are handmade or made-to-order, processing time is separate from shipping time.

Estimated processing times listed on the website represent the time needed to create, prepare, inspect, and package your order before it is provided to the shipping carrier. Custom orders and high-volume periods may require additional processing time.

Once an order has been transferred to the shipping carrier, delivery times are controlled by the carrier and may be affected by weather, holidays, transportation disruptions, incorrect addresses, or other circumstances outside our direct control.

Customers are responsible for entering a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an address error. Address changes cannot be guaranteed after an order has entered processing or has shipped.

Tracking information will be provided when available. If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery area and contact the shipping carrier. You may also contact us so we can provide any available shipment information.

Creative Works by Averye Lanae will handle lost, damaged, or misdelivered packages in accordance with applicable law, carrier procedures, and the circumstances of the individual order.